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At Mamkay London, we are committed to delivering your orders safely and as quickly as possible. Please read our Shipping Policy to understand how we process and deliver your purchases.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotional periods or high-demand seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Pakistan: 2–5 business days
  • International Orders: 7–15 business days (depending on the destination country)

Please note that delivery times are estimates and may vary due to courier delays, customs processing, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Order weight
  • Selected shipping method

From time to time, we may offer Free Shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a confirmation message or email containing your tracking details (where available), allowing you to monitor your shipment.

Delivery Address

Please ensure that your shipping address and contact information are accurate before placing your order.

Mamkay London is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Failed Delivery

If a delivery cannot be completed because:

  • The customer is unavailable.
  • The shipping address is incorrect or incomplete.
  • The package is refused by the customer.

The order may be returned to us. Additional shipping charges may apply to resend the order.

International Shipping

For international orders:

  • Delivery times may vary depending on customs clearance.
  • Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country's authorities.
  • Mamkay London is not responsible for delays caused by customs procedures.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of receiving (or expected receiving) your order.

Include:

  • Your order number
  • Photos of the damaged package or product (if applicable)
  • A brief description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Shipping Delays

While we strive to deliver all orders on time, unexpected delays may occur due to:

  • Weather conditions
  • Courier service disruptions
  • Customs inspections
  • National holidays
  • Other circumstances beyond our control

We appreciate your patience and understanding in such cases.

Thank You

Thank you for shopping with Mamkay London. We appreciate your trust and are committed to providing a smooth, reliable, and enjoyable shopping experience.